Problems with the Social Security BSO Web Site? Let us know

If you have logged onto the Social Security Administration (SSA) BSO web site, and could not find your mismatched names, please let us know.  We have heard from a few gins that followed the instructions exactly, but they did not find the list of names in the place where it should be.  If you are having this problem, we would like to know about it.

Here is a summary of the steps we think you should take in order to get your mismatch names from the SSA:

In the main page, choose “report wages to social security”.

On the report wages screen click on “View Employer Report Status”

A screen will pop up that will allow you to choose the year to check – you should probably check the last three years, so you may go through the next few steps several times.  – Choose a year then hit continue:

Now you will see the search results – click on “Report Details”  – Hover your mouse over the link and check the WFID that appears in the pop-up. This should match your letter.  If you get a WFID that does not match your letter when you hover, then you need to go back to the previous screen and change the year.

View Error Summary then click on error details under more information.

You should be able to see the error details from this screen – you should see peoples names and the last four digits of their SSN.

If the first method doesn’t work, there is a second method:  

From the “report wages to social security” screen:

Choose “View Submission Status”

Choose “Search by WFID”

Choose the year of the report that you want.  In this screen you can pick the different years.

Enter the WFID (Wage Filing ID) from your no match letter into the box provided.

Hit search.  You can repeat this search for all the different years.

Once you have your names, you can check to see if there is a problem in your errors:  

If you find errors, you can enter corrections via the  W-2 form system online.

Once you enter in the corrections, the system will tell you if you have a match, or if you still do not have a match.  You will have an opportunity to check a box that says “This data does match.”  Clicking this box will kick you to the next screen, but if you get this screen, then you need to communicate to the worker that they need to fix this issue with SSN, as outlined in the earlier letters.